Frequently Asked Questions
What does "Research Use Only" mean?
All Aurex products are sold strictly for in vitro laboratory research. They are not intended for human consumption, diagnostic use, or therapeutic applications. By purchasing, you confirm you are a qualified researcher.
How do I know the purity of my compound?
Every batch is tested via HPLC and mass spectrometry by independent third-party laboratories. A Certificate of Analysis (COA) is available for every product.
How should I store lyophilized peptides?
For long-term stability, store lyophilized peptides at -20°C in a sealed container away from light. They are stable at room temperature for short periods during shipping and handling.
Do you offer bulk or wholesale pricing?
Yes. We offer volume discounts for institutions and laboratories. Contact us through our wholesale page for custom quotes on bulk orders.
How discreet is the packaging?
All orders ship in plain, unmarked packaging with no indication of contents or branding. Your privacy is our priority.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, and bank transfer for wholesale orders.
How long does shipping take?
Standard shipping (5-7 days), Express (2-3 days), and Overnight options are available. Orders placed before 2PM EST ship same day.
Can I track my order?
Yes. Tracking information is emailed to you automatically once your order ships. You can also view order status in your account dashboard.